The Oxygen to Breathe for High Altitude Global Success

Have you flown on airplane flights above 35,000 feet? Flying at high altitude is common these days and extreme high altitude flight could very well be part many of future air trips. As passengers on any typical airplane flight and especially for high altitude flights, we rely on the lifesaving importance of supplemental oxygen. Without that, it would be impossible to fly at such a high altitude; it is literally life-sustaining.

In the U.S. Air Force I visited a High Altitude Chamber in Ohio. There I underwent a 70 thousand-foot, high altitude training session.

As part of that adventure I wore a space outfit that required breathing pressured oxygen for 60 minutes before entering the chamber. Then I went through an explosive air decompression in the altitude chamber and was able to breath comfortably at the simulated 70 thousand feet level.

Later as I was becoming a high-level global business executive, I learned something that helped my teams attain the highest level performance. The secret was getting every employee to appreciate customer satisfaction... the very oxygen of operating at high levels.

In my early business days, too many employees had an attitude of just making it through the day. But with that attitude, we'd never achieve high altitude business performance! So we developed training that got them to focus on customer satisfaction, to help them and us succeed.

In retrospect, my executive success came mainly from asking “How can we help others to become more successful"?

Customer satisfaction is the very oxygen to sustain and grow the profitability of any firm.

Here are some tips to bring customer satisfaction to your clients and organization.

1. Measure customer success. Keep improving and understand what drives more success.
2. Check the quality of the information and data you have about each of your employees.
3. Develop a presentation for both individual employees and groups about focusing on the client.
4. Consider turning that information into articles that you can write, publish and present.
5. Train other executives with this and other new ideas you have to keep growing satisfaction and success.
6. Keep working on increasing your knowledge and creating ideas to drive customer satisfaction.
7. Review books and articles on customer satisfaction and keep finding more ways to reach the next level.
8. Constantly read new related articles and books. Share information and ideas with more people
9. Every day devote some time to thinking about the future of yourself, your employees and the world; ask, how could we be even better?
10. Realize that every day when we wake up, we are in a new world.

Get ready to fly in the wild blue of tomorrow’s world, sustained by customer satisfaction.

Thank you.

Michael Wynne - President of IMCA, International Management Consulting Associates.

ps... We're sad to report that Michael Wynne passed away, May 26, 2021.

Here's more.

The Culmination of a Life Well Lived

We are sad to report that Michael P. Wynne (Mike), died peacefully at home on May 26, 2021 following a short illness. As the editor of his newsletters for the last 10 years and editor of his last two books, as well as having the privilege of being his wife for that last four years, I share with you a beautiful obituary written by his children which highlights his life.

~ Janelle Brittain, MBA, CSP

Mike was a loving husband to Tulita Lascarro de Wynne (deceased 2016) for 60 years, and to Janelle Brittain (4 years) who survives him. He was a proud and loving father to Maria and Michael, father-in-law to Sherri, and l grandfather to Michael’s and Sherri’s sons, Nick, Eric and Alec. He is survived by his sisters Elaine Wynne de Lee and Eleanor (Neni) Wynne de Bernal, whom he loved deeply. He was the much loved uncle of Marta, Silvia and Patricia Lee Wynne, Alejandra Bernal Wynne and, Martha (deceased 2016), Lucy, Leopoldo Alberto, Juanita and Sandra Lascarro.

Born in Brooklyn, New York, on October 12, 1930, he remained a life-long proud New Yorker despite moving when he was 12 to Bogotá, Colombia. There, he would later meet and marry Tulita. He spoke English and Spanish fluently and navigated each culture just as easily.

The sight of the American flag filled him with pride. He served in the US Air Force, stationed first in Panama and later in California. He was a medic, and in the early days of the space program he trained future astronauts in high altitude compression chambers to maintain mental performance and coordination in high altitude conditions. While enlisted, he completed a bachelor degree in business, and added an associate degree in chemistry later.

A long and successful business career followed his Air Force career. He founded and was President and CEO of International Management Consulting Associates, a global strategic management and marketing consulting firm which he led for over 30 years. Previously, he had worked for Mobil Chemical, as General Manager in Colombia and later of the Latin American region.

As a prolific writer of business articles and a professional speaker, he was often asked for his perspectives on conducting business in Latin America, on business strategy and on future trends, as he was considered a “futurist”. He was the author of 12 books, four of which are published: “Sci-Tech Selling”, “Mind Bytes”, “Leadership Skills You Need for Global Business Success” and “Sustainable Profit Growth”. He was also awarded the Wordsmith award by the Illinois Chapter of the National Speakers Association.

A voracious reader and a history buff, Mike authored “Oro” (unpublished), following the exploits of Christopher Columbus and Spanish Conquistadors pursuit of gold throughout Central and South America. Young at spirit, he authored children’s books, including a trilogy of bedtime stories for children to read to their parents: “The King’s Dream and the Butterfly Rainbow”, “The Year of Dreams and Dragons” and “The Seventh Child” which will hopefully be published posthumously.

A believer of a healthy mind in a heathy body, he was proud to have completed the Chicago Marathon at the age of 60 and was fit until taken by his recent illness. He was fascinated by flight and space travel and enjoyed science fiction. He was artistic and loved classical music. He had long-lasting friendships and was a decades-long mentor and coach to many leaders in business.

Mike died at the age of 90, 10 years short of his personal goal. We will miss his easy smile, his positive spirit, intelligence, sense of humor, and his drive and love of life. We will especially miss the hugs he gave with gusto, usually while laughing with the boyish joy of seeing you.

A Celebration of Michael’s Life will follow at a later date. For any further inquiries contact Janelle@DynamicPerformance.com